Terms and Conditions

These Terms govern the use of Tender Hound AI (the "Service"), a subscription-based, business-to-business software platform that aggregates, classifies and scores public procurement notices (bandi / gare) for organizations operating in Italy and the European Economic Area.

By using the Service, Users unconditionally accept these Terms. If You do not agree with them, do not use the Service.

These Terms are entered into between the User and:

Owner / Provider: Laser Romae S.r.l., with registered office at Via Barzanò 61, 00119 Roma, Italy, registered with the Rome Chamber of Commerce under REA no. 1364976, VAT no. IT12314111001. Contact email: info@laserromae.it

(hereinafter, the "Owner".)

1. Definitions

Service — the Tender Hound AI software-as-a-service platform, including the web application, related APIs, email digests and any documentation.
User — any natural person who creates an account or otherwise interacts with the Service.
Account — the personal user account associated with an email address.
Workspace (or Organization) — a logical container provided by the Service to which Users belong and within which procurement notices, notes, settings and billing relationships are organized. A workspace can be personal (single-User) or shared (multi-User / team).
Workspace Owner — the User who created the Workspace or who has been assigned the "owner" role for the Workspace.
Workspace Admin / Member — any other User with management or member-level access to a Workspace.
Subscription — the paid recurring plan that grants access to the Service for a given Workspace, including a base fee plus a per-active-seat fee.
Seat — an active member of a Workspace, billed under the Subscription.
Procurement Notice (or "Gara" / "Bando") — any third-party public procurement publication ingested by the Service from public sources (such as ANAC, TED and MEPA) and re-presented within the Service.
Content — any data, text, files or other material that a User uploads, types, posts or otherwise transmits into the Service (such as notes, mentions, configuration settings).
Trial — the time-limited evaluation period offered for new Workspaces, as further described below.

2. Scope of the Service

The Service provides Users with tools to:

aggregate public procurement notices from third-party public sources (ANAC, TED, MEPA and any future sources);
classify each notice by sector and topic, including via Large Language Models;
compute a relevance score per Workspace based on the Workspace's configuration (sectors, topics, clients, weights);
manage workflow states, assignees, tags, notes and @mentions within a Workspace;
receive notifications and a daily digest email of new high-scoring notices;
invite team members to a shared Workspace and manage seats and billing.

The Service does not provide legal, financial or commercial advice. The relevance scores, classifications and rankings produced by the Service are algorithmic assessments — including outputs of Large Language Models — and may contain errors, omissions or biases. Users remain solely responsible for any business decision taken on the basis of information presented by the Service, including but not limited to whether or not to participate in a given procurement procedure.

The Service is intended for use by businesses, professionals, public bodies and other legal entities and their representatives. It is not intended for consumer use as defined under the Italian Consumer Code (D.Lgs. 206/2005).

3. Account registration

To use most features of the Service, the User must create an Account. The User undertakes to:

provide truthful, accurate and up-to-date information at registration and to keep it current;
keep authentication credentials confidential and not share them with third parties;
notify the Owner without undue delay of any unauthorized use of, or security breach affecting, the Account;
be at least 18 years old and have the legal capacity to enter into binding agreements; if registering on behalf of a legal entity, the User represents that they have authority to bind that entity.

The Owner may suspend or terminate any Account that breaches these Terms, that is associated with fraudulent or abusive activity, or that has remained inactive for a prolonged period.

4. Workspaces and roles

Each User automatically receives a personal Workspace upon first use. Users may create or join additional Workspaces.

A Workspace has one or more members. Each member has a role (typically "owner", "admin" or "member"). Only Workspace owners or admins can manage billing, invite or remove members, configure paid Workspace settings, and accept these Terms on behalf of the Workspace.

By inviting a third party to a Workspace, the inviting User represents and warrants that they have the necessary authority to bind that third party to these Terms once the invitation is accepted, and that the inviting User has obtained any consents required under applicable data-protection law before sharing the third party's email address with the Service.

Content created within a shared Workspace (notes, mentions, configuration, workflow statuses, assignments) is visible to all active members of that Workspace. Users should not write anything in a shared Workspace that they do not want fellow members to see.

5. Subscriptions, pricing and billing

5.1 Plan structure

The Service is provided on a paid subscription basis. The Workspace plan is billed in EUR using a base fee plus a per-additional-seat fee. The base fee includes one (1) active seat. Each additional active member of the Workspace is billed at the per-seat price for the chosen billing interval (monthly or yearly).

The current pricing is available on the pricing page of the Service. The Owner may from time to time introduce launch pricing or promotional pricing. Workspaces that subscribe under a launch or promotional tier are typically grandfathered to that tier for the lifetime of the Subscription, subject to the conditions communicated at the time of subscription. New Workspaces subscribing after the end of a launch or promotional period are billed at the then-current full price.

5.2 Payments

Payments are processed through Stripe. By providing a payment method, the User authorizes the Owner (acting through Stripe) to charge the chosen plan's fees at each renewal until the Subscription is cancelled, plus applicable taxes.

Invoices are issued by the Owner in accordance with applicable Italian and EU tax law and are made available through the Stripe customer portal or via email.

5.3 Seat changes

Activating a seat (accepting an invitation or reactivating a member) takes effect immediately. If activating the seat causes the active seat count to exceed the paid seat count, the Subscription's seat-line quantity is increased in Stripe with prorated billing for the current period, charged immediately.
Deactivating or removing a member revokes that member's access to the Workspace immediately, but the corresponding seat reduction is applied at the next billing cycle boundary. The User acknowledges that no refund or credit is issued for the unused portion of a deactivated seat within the current billing period.
Within a single billing cycle, a deactivation cannot be cancelled; if the same person needs to be re-added before the cycle boundary, the freed seat may be reused at no additional charge ("free paid seat pool").
A member removal works like a deactivation but also permanently deletes the membership record at the end of the cycle.

5.4 Trials

New Workspaces may be eligible for a free trial period of up to fourteen (14) days, subject to the following conditions:

A valid payment method must be provided up-front at the time of trial activation. The payment method is automatically charged on the day following trial expiry unless the User cancels the Subscription before then.
Each User account is eligible for a lifetime maximum of two (2) trials across all Workspaces they create. The third Workspace and any further Workspace created by the same User starts as a paid Subscription from day one.
A Workspace that has previously used a trial cannot trigger another trial — for example, by cancelling and re-subscribing.

The Owner reserves the right to modify the duration of the trial, or to discontinue the trial offer entirely, at any time for new Workspaces. Trial conditions valid at the time of trial activation continue to apply to that trial.

5.5 Renewal and cancellation

Subscriptions automatically renew at the end of each billing period (monthly or yearly) at the then-applicable price for the Workspace's tier (subject to grandfathering as described above).

A Workspace Owner or admin may cancel the Subscription at any time from the billing settings of the Service or through the Stripe customer portal. Cancellation takes effect at the end of the then-current billing period; the Subscription remains active and the Workspace retains paid access until that date. No refund is issued for unused time within a billing period that has already been invoiced, except where required by mandatory applicable law.

5.6 Price changes

The Owner may change the prices of the Service for new Subscriptions at any time. For existing Subscriptions, price changes will not take effect for the current billing period. Where a price change affects the User's next renewal, the User will be notified at least thirty (30) days in advance. If the User does not agree with the new price, they may cancel the Subscription before the new price takes effect.

5.7 Taxes

Prices displayed in the Service may be exclusive of taxes. Applicable VAT or equivalent taxes are added at checkout based on the billing address and tax status provided by the User. The User is responsible for providing accurate billing details, including a valid VAT number where applicable.

6. Acceptable use

When using the Service, the User undertakes not to:

use the Service to perform any unlawful activity, or to violate any rights of third parties;
attempt to circumvent the access controls, security measures, rate limits or billing logic of the Service;
reverse-engineer, decompile, disassemble or otherwise derive the source code of the Service except to the extent expressly permitted by applicable law;
extract data from the Service (including procurement-notice records) in bulk, by scraping, by automation, or by any means other than the documented exports and APIs, for the purpose of building a competing service;
re-sell, sublicense or otherwise commercialize access to the Service or its data to third parties without the prior written consent of the Owner;
misrepresent the @mention or note functionality, or post content that is defamatory, harassing, infringing, malicious, or otherwise inappropriate;
upload malware, viruses, scripts or any code intended to disrupt the Service;
impersonate another person or organization, or misuse the email-invitation flow to send unsolicited messages;
use the Service to retrain, distill or otherwise build a generative AI or large language model service;
use the Service in violation of applicable sanctions or export-control laws.

Violation of this section may result in suspension or termination of the Account and/or Subscription, without refund.

7. Content and intellectual property

7.1 User Content

The User retains all rights to the Content they upload or create within the Service (notes, mentions, configuration values, etc.). By submitting Content to the Service, the User grants the Owner a worldwide, non-exclusive, royalty-free license to host, store, reproduce and process such Content for the sole purpose of operating, maintaining and improving the Service for the User and the relevant Workspace, in accordance with the Privacy Policy.

7.2 Service materials and procurement data

The Service, the platform, its source code, design, look & feel, classification taxonomies and scoring algorithms are the exclusive property of the Owner (or its licensors), and are protected by intellectual property law.

Procurement notices ingested from third-party public sources (ANAC, TED, MEPA, etc.) remain subject to the terms of those sources. The Service presents such data on a "best-effort" basis: the Owner does not warrant the completeness, timeliness or accuracy of any individual notice, and Users should always consult the original source before taking any decision of legal or commercial significance.

7.3 Feedback

If the User provides suggestions or feedback to the Owner, the User grants the Owner a perpetual, irrevocable, royalty-free license to use such feedback for any purpose, without obligation of compensation or attribution.

8. Automated processing and AI outputs

The Service uses Large Language Models and other automated systems to classify and score procurement notices. The User acknowledges and accepts that:

automated outputs may be inaccurate, incomplete, biased or out of date;
relevance scores and classifications are not investment, legal or commercial advice;
the Owner is not liable for any decision taken by the User on the basis of an automated output, except as required by mandatory applicable law;
the User remains solely responsible for verifying any output against the underlying primary source before acting on it.

9. Service availability and changes

The Owner endeavors to keep the Service available but does not guarantee any specific level of availability, uptime or performance, unless a separate service-level agreement has been signed in writing between the User and the Owner.

The Owner may add, modify or remove features of the Service at any time, including data-source coverage (for example, by adding a new source or by suspending an existing one if the underlying public API changes or becomes unavailable). Where a change materially reduces the Service's functionality, the Owner will use reasonable efforts to notify affected Workspaces in advance.

Maintenance windows, third-party outages (such as the upstream ANAC, TED or MEPA systems) and force majeure events may cause temporary interruption of the Service. The Owner is not liable for downtime caused by such events.

10. Suspension and termination

10.1 By the User

The User can stop using the Service at any time. The User can delete their personal Account from the Account settings of the Service. Deleting a personal Account does not automatically delete shared Workspaces or data that belongs to other members; if the User is the sole owner of a Workspace, they should delete or transfer it before deleting their Account.

A Subscription is cancelled as described in section 5.5.

10.2 By the Owner

The Owner may suspend or terminate the Account, the Subscription or access to any specific Workspace with immediate effect if:

the User breaches these Terms or any policy referenced herein;
payment for the Subscription has failed and remains unpaid after reasonable notice;
the Owner reasonably believes that continued provision of the Service would expose the Owner or other Users to legal, security or reputational risk;
required by applicable law or by a competent authority.

Upon termination, the User's right to use the Service ends immediately. Sections that by their nature should survive termination (in particular IP, indemnification, limitation of liability, governing law) survive termination.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.

The Owner does not warrant that:

the Service will be uninterrupted, error-free or secure;
the data presented in the Service is complete, accurate or up to date with respect to the underlying public sources;
the relevance scores, classifications or automated outputs are correct or suitable for a particular procurement opportunity.

12. Limitation of liability

To the maximum extent permitted by applicable law:

the Owner shall not be liable for any indirect, incidental, consequential, special or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business opportunities, loss of contracts, loss of goodwill, or loss of data;
the Owner's aggregate liability arising out of or in connection with the Service and these Terms, regardless of the cause of action, shall in no event exceed the amounts actually paid by the affected Workspace to the Owner under the Subscription during the twelve (12) months preceding the event giving rise to the liability;
nothing in these Terms excludes or limits the Owner's liability for fraud, willful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable mandatory law.

13. Indemnification

The User agrees to indemnify and hold harmless the Owner, its affiliates, employees, directors and contractors from and against any third-party claim, loss, damage, liability, cost or expense (including reasonable legal fees) arising out of:

the User's breach of these Terms or of applicable law;
the User's Content;
the User's misuse of the Service, including any unauthorized invitation, sharing or distribution of data extracted from the Service.

14. Data protection

The Owner processes Personal Data in accordance with the Privacy Policy and the Cookie Policy made available alongside these Terms, and in accordance with Regulation (EU) 2016/679 (GDPR) and Italian D.Lgs. 196/2003 as amended.

Where the Owner processes Personal Data on behalf of a Workspace (for example, Content uploaded by Workspace members), a separate Data Processing Addendum may apply. The Owner will make a DPA available to Workspace Owners on request.

15. Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will notify Users of the changes, typically by email to the Account email address and/or by a notice within the Service. Changes will affect the relationship with the User as from the date communicated to Users.

If the changes materially affect the User's rights, the User may terminate the Subscription before the changes take effect, in which case the User remains entitled to access the Service until the end of the then-current billing period. Continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Terms.

16. Force majeure

The Owner shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, civil or military authorities' actions, fires, floods, earthquakes, pandemics, accidents, network or telecommunications failures, strikes or shortages of transportation, facilities, fuel, energy, labor or materials.

17. Assignment

The User may not assign or transfer these Terms, in whole or in part, without the Owner's prior written consent. The Owner may freely assign these Terms in connection with a merger, acquisition, sale of assets or by operation of law, provided that the assignee assumes the Owner's obligations under these Terms.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Italian Republic, without regard to its conflict-of-laws provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Rome, Italy, except where a different mandatory jurisdiction applies under applicable consumer-protection or public-policy rules.

20. Contact

For any question regarding these Terms, please contact the Owner at:

Laser Romae S.r.l. — Via Barzanò 61, 00119 Roma VAT IT12314111001 — REA Roma 1364976 Email: info@laserromae.it

Last update: 21 May 2026